FAQ’s & Terms and Conditions:
You are required to place a 40% deposit to proceed with the order. The balance
is to be paid in full prior to delivery. If you are paying the balance via EFT please allow time for clearance, in some cases 3-5 days. Please
discuss the estimated delivery date with your sales consultant.
What is the lead time for my order?
Your sales consultant will be able to provide you with this information. If the
product is being ordered in from a supplier you will need to allow more time.
If the product is being made to order, lead times are approximate and may change depending upon manufacturer’s workload and availability of materials.Whilst
we will make every effort to achieve nominated delivery dates, delays do not constitute a breach of contract and Big Chair Living will not be liable.
What if I wish to cancel or amend my order?
Cancellations within 48 hours of this order being placed will receive a full refund. Cancellations or alterations of this order after this time will not receive a refund.
Can I choose to pick up my Order in person?
You are more than welcome to pick up your order in both our Mornington or Sorrento stores. Please bear in mind, due to Occupational Health & Safety procedures
our sales staff are not able to assist in carrying heavy
items. Larger items can be collected from the warehouse (prior notice must be given)
however this is the bearer’s responsibility and damage claims will not be accepted once goods have left our premises. When you complete your payment we will confirm with you when your item is ready for collection.
We accept all major credit cards. Please note we apply a 3% purchase on Amex cards. All payments are processed using a secure gateway. We do not save your payment details.
You are welcome to pay for an order via direct debit. However, please note that items cannot be released until payment has cleared.
Please list your surname and invoice number as a reference.
Bank Details: BSB 083-781 ACC 825 483 123.
You are welcome to make a purchase over the phone with a selection of payment options, including credit cards. Unfortunately, we cannot accept gift cards or store credits for over the phone purchases. Please contact us at
email@example.com or phone one of our stores should you wish to redeem a gift card or use a store credit.
Big Chair Living do not currently offer a layby service.
Delivery fees are not included unless otherwise stated. Delivery costs are to be paid by the customer directly to the courier upon delivery of goods. By proceeding with your order, you agree to be bound by these terms and conditions.
What is the cost of delivery?
The cost of delivery will depend on the distance traveled, items being delivered and conditions of delivery upon arriving to the location i.e stairs, levels, access. A sales consultant will provide you with a ‘Delivery Checklist Form’ which you are required to fill in with information regarding access. The quote may be subject to change depending on the conditions of delivery.
Where can Big Chair deliver to?
Big Chair Living will deliver to your home or office, in any capital city within Australia, and remote areas upon request. Delivery may take between 2 to 10 business working days for items that are in stock and travelling locally. Deliveries to remote areas may take longer.
Do I have to be home to receive my items?
All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes. If you are not available at the arranged time of delivery, you will be required to pay an additional delivery fee.
Can I nominate a different delivery address to the billing address?
You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses. A separate quote will be issued for any additional deliveries being made to multiple addresses.
How can I track my orders?
Your Big Chair sales consultant or any member of the Big Chair team will be able to advise you on your order’s whereabouts at any stage.
What is Big Chair’s Refund Policy? Big Chair living will allow 24 hours on refunds on
standard stock items only. Please hold onto your receipt, no receipt, no refund. Unfortunately, we are unable to offer refunds on special orders or clearance stock.
Change of mind on stock items
Please choose carefully as refunds are not provided for change of mind or incorrect selection on some items. A refund will be allowed within 24 hours on standard stock items only. For certain items made of glass, stone, ceramic and timber we may ask that you sign an ‘Acceptance of Goods’ form noting that there are no defects, scratches or chips.
Change of mind on furniture & homeware orders
Please check the quotation that has been provided to you by the sales consultant to make sure you understand what is being ordered,i.e. correct size, correct fabric etc. By paying the 40% deposit, you are committing to the order. Cancellation of order will be accepted within 48 hours and the deposit will be refunded. All items remain the property of Big Chair Living until final payment is received.
What if I my item arrived damaged?
Big Chair Living follow strict quality control protocol. All items are thoroughly examined prior to delivery. If your item arrives in a less than desirable state upon delivery, or you believe incorrect items have been delivered, please photograph the packaging and or items and get in touch with Big Chair Living immediately.