Customer Care

 

Every piece of Big Chair furniture is special and keeping it in great condition is important to us. Over time, all pieces will naturally change as a result of environmental conditions and, regular use. To help ensure you enjoy your purchase for many years,we have developed the following guidelines to help you care for your furniture.

Sofas

Leather

It is important to protect your leather furniture from fading and drying. This means keeping leather furniture away from intense sources of light (including,but not limited to direct sunlight and ceiling lighting) and sources of heat.

A leather protection cream should be used regularly to alleviate associated issues with drying and cracking. Routine cleaning involves dusting regularly with a soft cloth or with a special vacuum cleaner device. Where necessary, wipe with a slightly damp soft cloth or sponge. Liquids, and other substances accidentally dropped on the leather, should be removed immediately by dabbing lightly (never rub too hard.) with a damp sponge until they have been completely eliminated. Once eliminated, dry with a soft clean white cloth. Avoid the use of solvents or alcohol at all times as this will often alter the appearance of the leather.

Upholstery

Regular maintenance involves fluffing the seat, back and loose cushions using gentle force applied with an open hand. This should be carried out on a weekly basis. To remove dust, use the textile brush connection on your vacuum cleaner after setting the suction to the lowest setting. For general stains, act immediately by dabbing the affected area thoroughly with a clean white cloth. For heavier stains, a slightly damp cloth with a minimal amount of natural soap can be used. Do not use any products containing bleach on fabric. In case of stubborn stains we recommend the use of a reputable mobile cleaning service.

Timber

For dry dirt and dust it is recommended to use a damp cloth. For greasy/oily dirt it is recommended to wipe; first with a damp sponge containing liquid detergent and then, with a damp cloth. When dusting and general cleaning it is best to follow the direction of the timber grain to prevent any cross scratching. Do not wet down or leave spills to sit on timber surfaces. Do not use products containing alcohol, silicone or solvents. Avoid contact with excessive liquid, heat and keep out of direct sunlight.

High gloss painted finishes

High gloss finishes need to be treated gently so as to avoid scratching the surface. To clean, use a soft cloth (polishing cloth preferred) with a fair amount of diluted liquid detergent solution applied to the cloth. Gently wipe the finish using circular motions as wiping in a straight line may scratch the finish. Detergents containing alcohol, silicone or solvents should not be used.

Metal

Normal detergents for delicate surfaces are recommended to be used. Abrasive detergents containing alcohol, silicone or solvents are to be avoided. Finished metals must be cleaned weekly and we suggest wiping the surface with a very lightly damp clean soft cloth and drying with a clean microfibre cloth.

Marble

Regular maintenance should be performed using a cloth dampened with lukewarm water. In the event of marks caused by liquid and/or greasy substances, the dirt must be removed immediately using an absorbent cloth. The whole surface should then be wiped over with a cloth dampened with lukewarm water. Do not let any spill sit on the surface as this will permanently mark the stone. Do not use solvents, silicone and abrasive detergents.

Plastic and acrylic materials

Use a soft damp cloth with mild liquid detergent diluted with water to remove any marks. A microfibre cloth is perfect for dusting. Do not use acetone; ammonia or other corrosive plastic cleaners; ethyl alcohol, abrasive solvents, cleaning powders, steel wools or rough sponge cloths. Avoid alcohol which will make the surface matte. Do not drag objects across the plastic surface, even if it has a scratch resistant finish, since sharp objects can damage the plastic surface permanently.

Glass

Use diluted methylated spirits (1 part methylated spirits to 1 part warm water) – using warm water will help liquid to dry faster and not leave streaks) on a clean cloth. Ensure to use protective gloves as the mentholated spirits can cause drying and cracking of the skin. Gently wipe the surface without rubbing too hard. As a general rule you must clean the entire surface and allow it to dry naturally.

Cushion inserts

In order to be properly maintained, cushions should be plumped up and aired frequently. Where possible, alternate the position of the cushions, swapping the most used cushions with the lesser used ones. Often taking the cushions out of their covers and sitting them in sunlight outdoors they can fluff up with some heat and fresh air.

Mattresses

Turn your mattress every month. This will even out the slight body impressions that develop as the upholstery settles. A mattress protector should be used to avoid soiling. If you wish to enhance the comfort of your new mattress you can buy a mattress topper which can add to the comfort and softness of your mattress.

Coastal areas

Special attention and regular maintenance is required when living in coastal areas. As exposure to sea air environment may accelerate deterioration to a product’s finish, regular cleaning of indoor and outdoor furniture is highly recommended. When not in use; outdoor furniture should be cleaned, covered and stored out of the elements.

Electrical

Lights with dimmer controls are to be turned on/off via the power point switch. This method will ensure the longevity of the dimmer control. It is imperative that the maximum wattage noted by the manufacturer is not exceeded. When changing an Edison screw globe it important not to over tighten as excessive force can blow the globe and damage the lamp holder.

Customer’s own material

Big Chair is unfortunately unable to offer any warranty on products where the customer suppliers their own fabric or leather.

Inspection of your products

You are required to inspect your products when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage or shortages within seven calendar days of delivery. We will not be liable for any damages to any products unless we are notified within the time period specified above. The recommendations in this brochure are intended as a guide only and Big Chair does not assume responsibility or liability.

Ethnicraft Timber

 

·      ‘Ethnicraft’ European Oak

·      ‘Ethnicraft’ Teak

 

 

European Oak:

All Ethnicraft solid European Oak is sourced from well managed French & Siberian forests that are processed, treated and designed in Belgium. The ingrained splits and knots of timber have been conserved to ensure the authenticity of each piece and to provide a better finish and reduce the maintenance of furniture. All Oak surfaces are tinted in water based colour and then oiled. 

 

Teak:

All Ethnicraft solid teak is FSC certified. The teak surface is unprocessed but repeatedly sanded, causing the natural oils to rise to the surface giving a rich and unique patina whilst naturally repelling moisture. Once exposed to natural UV light the colour will lighten. Ethnicraft teak is a dense hardwood and any stains will remain on the surface and will not deeply penetrate the wood.

 

The above timber has distinct characteristics and will vary in colour, grain & texture from one piece to the next. Some movement is to be expected as the timber responds to the environment & this should not be considered a fault or flaw but rather the unique nature of a natural product.

 

Cleaning & Care:

 

·      Dust regularly and wipe surface with a damp cloth

·      Wiping down teak with mild solution of water & soap from time to time will build up protection and increase the surface resistance 

·      Wipe any spills straight away. Do not let liquid sit on the surface.

·      Avoid heat, use coasters

·      Take care when placing abrasive objects on the timber

·      Do not place your furniture in direct sunlight

·      Do not place your furniture on air conditioning and heating ducts

·      If a stain does not wipe off easily it can be sanded with fine grade sandpaper (320 grit) rubbed in the direction of the wood.

 

If you decide to apply added protection to your teak surface, we recommend the following:

 

(1)  a light spray of "Seal-Guard" protector will provide protection (needs to be re-applied every 3-6 months depending on environment)

 

(2) Osmo Hard wax Oil clear matte (3062) wiped on with a cloth (be aware this may give slight sheen)

Hardwood Timbers

·      American Oak

·      Victorian Ash

·      Australian Chestnut

·      Messmate

 

Solid hardwood timber has distinct characteristics and will vary in colour, grain and texture from one piece to the next. Some movement is to be expected as the timber responds to the environment and this should not to be considered a fault or flaw but rather the unique nature of a natural product

Although our timber surfaces have been sealed, care still needs to be taken as follows:

·      Spillages - Wipe up any spills straight away. Do not leave spills to sit on the surface. Use a damp cloth to wipe over, followed with a dry cloth.

·      Liquids - Avoid contact with liquids containing solvents (nail polish remover, perfumes, spirits etc)

·      Avoid leaving cold drinks sitting on the surface for ‘extended periods of time’ or damp cloths (due to condensation developing)

·      Heat - Avoid contact with heat (i.e. hot drinks, plates, laptops etc). Hot items such as pizza boxes should never placed directly on timber.

·      Surface scratches -Take care when placing abrasive objects on the timber. Items such as coffee cups, dinnerware etc can cause scratching.

·      Sunlight - Do not place your furniture in direct sunlight. This can cause timber to fade, dry, crack & warp

·      Heating/Cooling - Do not place your furniture directly on air conditioning or heating ducts. Temperature variations of a room can affect timber, causing expansion & contraction resulting in movement or cracks appearing.

·      Relocation – When moving furniture always lift - do not drag, as it puts undue stress on the undercarriage/legs

 

Cleaning Guide:

The timber is sealed with a high grade lacquer. You’ll keep it looking good if you follow these instructions

·      Use a damp cloth to remove dust and dirt

·      Do not use any chemical cleaners, solvents, abrasive products or citrus cleaners

·      Always wipe in the direction of the grain.