Terms & Conditions

Proceeding with an Order

A 40% deposit is required to proceed with any order. Please refer to our bank details stated on this invoice for all direct debits with reference to your invoice number and surname. Alternatively, you can process a payment over the phone or in store.

 

Delivery / Pickup

Your account balance must be paid in full prior to organising delivery/pickup of goods. Delivery/pickup must be organised promptly upon notice of arrival. We do not offer any storage of goods. A storage fee will be issued per week if an order has not been delivered or picked up after 2 weeks of notice of arrival.

If delivery is required, we will provide you with a delivery quote from an outsourced delivery service. Delivery fees are to be paid by the client directly to the courier upon delivery. If you prefer to pick up your order, our sales associates will organise an appropriate time and provide pickup information.

 

Returns Policy

We accept returns of standard stock items only, on the terms that items are returned within 7 days of purchase, in acceptable condition to receive a partial or full refund. We do not accept any returns after 7 days of purchase. We do not accept returns on any items that are not in the original condition of purchase. We do not accept any returns on discounted or sale items. We do not accept returns on any custom orders.

Cancelling an Order
Should you wish to cancel your order once it has been processed, a 40% restocking fee will be issued. This applies to orders of standard stock items only. We do not offer cancelation of any custom orders.