Delivery

Delivery Arrangements

Once your order is ready, our team will be in touch to coordinate delivery. We work with trusted third-party couriers to arrange the safe transport of your furniture.

Delivery costs are quoted separately and paid directly to the courier. All deliveries are subject to courier availability and scheduling.

Delivery Access

To ensure a smooth delivery, please advise our team of any access restrictions prior to booking. This includes stairs, narrow doorways, steep driveways or other obstacles that may affect the delivery of your furniture.

Any additional costs resulting from restricted access, unsuccessful delivery attempts or redelivery will be the responsibility of the customer.

Collection

If you prefer to collect your order, our team will notify you once it is ready and arrange a suitable collection time.

Collection details, including the location and any relevant instructions, will be provided ahead of your visit.

When Your Order Is Ready

Once your furniture has arrived or is ready for collection, we will contact you to arrange the next steps.

Delivery or collection must be organised within 7 days of receiving notification. Please note that all outstanding balances must be finalised once your order is ready.

Storage

As we have limited storage facilities, Big Chair Living is unable to hold completed orders unless previously agreed in writing.

Orders not collected or scheduled for delivery within 7 days of notification may incur a weekly storage fee. Any applicable fees must be settled prior to delivery or collection.

Returns

Returns & Exchanges

Returns for change of mind are accepted on standard stock items only, provided the following conditions are met:

  • The return is requested within 7 days of purchase.
  • The item is returned in its original condition, without damage, signs of use or alteration.
  • Proof of purchase is provided.

Big Chair Living does not accept change-of-mind returns or exchanges for custom or made-to-order furniture, sale or discounted items, items not returned in their original condition, or returns requested outside the specified 7-day period.

All change-of-mind return requests are subject to assessment by Big Chair Living.

Custom & Made-to-Order Furniture

All custom and made-to-order furniture is manufactured or procured according to the specifications confirmed at the time of purchase.

Customers are responsible for reviewing and approving all dimensions, configurations, upholstery selections, colours, finishes and other relevant specifications prior to confirming an order.

Once an order has been confirmed, custom and made-to-order items are not eligible for cancellation, return or exchange due to change of mind, incorrect selections or changes in personal circumstances.

Minor variations within standard manufacturing tolerances do not constitute manufacturing defects.

Order Cancellations

Cancellation of standard stock orders after processing will incur a restocking fee equivalent to 40% of the order value.

Custom and made-to-order purchases cannot be cancelled once the order has been confirmed & processed.

Natural Materials, Variations & Product Concerns

Natural materials, including timber, leather, marble and fur, are subject to inherent variations in colour, grain, texture and finish. These characteristics are a natural part of the material and do not constitute manufacturing defects.

Changes in appearance resulting from normal use, ageing, exposure to sunlight or environmental conditions are not considered manufacturing faults.

Minor variations within standard manufacturing tolerances, including differences in dimensions, upholstery and finishes, are not considered defects.