Delivery & Collection

We aim to make the arrival of your new pieces as seamless as possible. From full-service furniture delivery and installation to shipping smaller pieces for the home, our delivery options are tailored to your purchase. Explore the information below for everything you need to know about delivery, collection and shipping.

Local Delivery

We offer a local delivery service throughout the Southern Mornington Peninsula for selected furniture pieces that can be safely handled and delivered by a single team member.

This service is available for properties with straightforward, ground-level access and is subject to the size, weight and handling requirements of your furniture.

Local deliveries are scheduled on selected days approximately every two weeks. As delivery runs are coordinated in advance, specific dates and times cannot always be accommodated.

Delivery fees are quoted individually based on your location and the items being delivered. Our team will confirm whether your order is suitable for local delivery and advise of the applicable fee and available delivery dates.

For larger items or deliveries requiring additional assistance, our trusted third-party delivery service is available.

Warehouse Collection

Collection from our warehouse is available by prior arrangement.

As our warehouse is not permanently staffed, all collections must be scheduled in advance to ensure a team member is available to assist you.

Once your order is ready, our team will contact you to coordinate a suitable collection time and provide the relevant warehouse details.

Customers are responsible for arranging a suitable vehicle and any assistance required to safely load and transport their furniture.

We kindly ask that all orders are collected within 7 days of notification, unless alternative arrangements have been agreed upon in advance. Storage fees may apply beyond this period.

Outsourced Delivery

We work with a trusted third-party delivery partner who has been handling our furniture with care for many years.

Full-service delivery includes transportation, placement and installation of your furniture, along with the removal of all rubbish materials.

Delivery fees are quoted individually based on your location, property access and the size and nature of the items being delivered. All delivery fees are payable directly to the delivery company.

Please advise our team of any stairs, restricted access or special delivery requirements in advance, as additional charges may apply. 

Postage & Shipping

Smaller items, including homewares and gifts, are carefully packaged and shipped via Australia Post.

Shipping costs are calculated at checkout based on your location, order size, and delivery method.

Estimated delivery times:

Standard Shipping (metro areas): 3–7 business days

Standard Shipping (regional areas): 5–10 business days

For further enquiries or assistance, please contact us marketing@bigchair.com.au